We encourage you to freeze the account. If you cancel, there is a 45-day grace period after it completely expires where you can still reactivate your account.
After the 45-day grace period all your clients will be disconnected, as well as any custom plans. Freezing your account is the recommended option as it keeps everything intact, including your clients.
Evolution Nutrition does not store your personal payment information in our databases or on our server at any time. As such, Evolution Nutrition staff does not have access to your full credit card data, though support staff may be able to see the last four digits of your card number for verification purposes through our payment gateway. All payments are processed through a trusted service that specializes in secure payment processing.
From their website:
"Recurly is PCI-DSS Level 1 compliant, and recognized on the Visa Global Registry of Service Providers. We meet or exceed all industry-standard payment security practices to protect you and your customers."
For more information on their security policies, please refer to their official FAQs: https://recurly.com/security
Evolution Nutrition utilizes high-availability cloud storage technologies to ensure the highest level of security and availability of user data. Cloud storage is much more secure and much faster than traditional storage methods and offers multiple layers of encryption and security. All user data is backed up daily to guard against any possibility of data loss.
Advantages of cloud-based storage:
Cloud storage involves multiple levels of security including physical and software firewalls as well as separating the application code from the database and data, which makes it that much more difficult for a potential attacker to breach.
Cloud storage is optimized for delivering data in an efficient manner and is able to adapt to changing system needs, so if the application needs to do more calculations at a specific time, the cloud server can quickly and automatically scale to adjust for whatever the system needs. This means faster response times for you and your clients.
Cloud data is always available as long as you are connected to the Internet, even if there are temporary regional issues with the cloud services provider because the system can continue to operate despite such issues. These services are also able to handle failures without service disruption or data loss and seamlessly recover afterward.
If you are looking for more detailed information on cloud storage and security, you can find it here:
https://cloud.netapp.com/blog/understanding-aws-high-availability-compute-sql-and-storage
You can cancel your account at any time from your Account page. To access it, simply click on your name on the upper right side of your home page. You'll find the Cancel Your Account button toward the bottom of the page. Remember, once you cancel your account, your data will be gone for good.
YES! At any time change your account in your subscription settings. More details here in our terms of use on the website: https://www.evolutionnutrition.com/terms-use
All receipts go to the billing email on file.
When you submit your order, you agree that you are purchasing an ongoing subscription that will be billed to your designated payment method each month as shown in the checkout page until you cancel your subscription by clicking the CANCEL YOUR ACCOUNT button on your Account page.
Your subscription will expire at the end of the billing period in which you request cancellation, but we DO NOT provide refunds for the current month's payment.
See our Terms of Use for more information.
Yes, you may request that your billing date be changed. When you do, however, the system cannot prorate any balance that might be reflected by that new date. If you are billed on the 8th of each month, for example, and you would like to change it to the 4th, you will be billed for the entire next billing period on the 4th, even though, technically, you would have already paid through the 8th of the current billing cycle.
Simply log into your Evolution Nutrition Account and access your account settings in the menu. From there you will be able to see your billing information and make adjustments.
View our full Privacy Policy and Terms of Use at https://www.evolutionnutrition.com/privacy-policy